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Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports To: Senior SC Recovery Officer
Primary Functions: Responsible for collection of charged-off financial obligations owed to the credit union.
Duties and Responsibilities:
- Contact members regarding charged-off accounts and arrange for repayment of those debts.
- Respond to member inquires regarding financial obligations owed to the credit union.
- Perform "skip traces" as required.
- Arrange and approve settlements and payment agreements as necessary on charged-off accounts within credit union...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Product Delivery Manager, Retail Experience
Functions Supervised: Retail Financial Services hardware and software environment.
Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.
Duties and Responsibilities:
- Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch...
Reports to: Product Delivery Manager, Retail Experience
Functions Supervised: Retail Financial Services hardware and software environment.
Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.
Duties and Responsibilities:
- Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch...
Reports to: Varies by location
Functions Supervised: Branch Services and Staff
Primary Functions: Responsible for overseeing branch operations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive member and employee experience, through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial...
Reports To: Senior Special Credits Control Officer
Primary Functions: Perform collection activity on assigned accounts.
Duties and Responsibilities:
- Contact members regarding delinquent financial obligations and make arrangements for repayment.
- Respond to member inquiries regarding financial obligations owed to the credit union.
- Perform "skip-traces" as required.
- Analyze and initiate documentation necessary for refinancing loans and loan extension requests.
- Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include,...
Reports To: Senior SC Insurance Control Officer
Primary Functions: Controlling adverse actions associated with credit union collateral.
Duties and responsibilities:
- Comply with federal, state and local laws and credit union procedures and practices regarding adverse actions involving credit union collateral.
- Responsible for maintaining records and adherence to department procedures and practices for secretions claims for collateralized loans.
- Responsible for maintaining records and adherence to...
Reports To: Senior SC Insurance Control Officer
Primary Functions: Controlling adverse actions associated with credit union collateral.
Duties and responsibilities:
- Comply with federal, state and local laws and credit union procedures and practices regarding adverse actions involving credit union collateral.
- Responsible for maintaining records and adherence to department procedures and practices for secretions claims for collateralized loans.
- Responsible for maintaining records and adherence to...
Reports to: Consumer Lending Title Manager
Functions Supervised: Consumer Lending Title Specialists & Consumer Lending Title Support Specialists
Primary Functions: Supervise Consumer Lending Title Specialists, Consumer Lending Title Support Specialists, and assigned departmental functions to ensure the accurate and timely recordation of the credit union's lien on titles, releasing of liens and to provide superior member service.
Duties and Responsibilities:
- Responsible for the selection, development, and performance of direct reports to retain a motivated and professional team. Participate in training others...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Branch Manager
Functions Supervised: Branch Activities and Staff
Primary Functions:Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences. Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Global Credit Union Management Philosophy. Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Card Administration Manager
Functions Supervised: None
Primary...
Reports to: Card Administration Manager
Functions Supervised: None
Primary...
Reports To: Mortgage Processing Supervisor
Functions Supervised: None
Primary Functions: Process mortgage loan applications and assist assigned originator. Act as a coach and mentor to other Processors within the department.
Duties and Responsibilities:
- Verify all information received in the mortgage loan application via letters to employers, banks, creditors, etc.
- Maintain logs and files as necessary regarding mortgage loan applications processed.
- Order appraisals, surveys and updated credit...
Reports To: Mortgage Processing Supervisor
Functions Supervised: None
Primary Functions: Process mortgage loan applications and assist assigned originator. Act as a coach and mentor to other Processors within the department.
Duties and Responsibilities:
- Verify all information received in the mortgage loan application via letters to employers, banks, creditors, etc.
- Maintain logs and files as necessary regarding mortgage loan applications processed.
- Order appraisals, surveys and updated credit...