Job Listings

Reports to: Fraud Operations Officer   Functions Supervised: None   Primary Functions: Perform activities in support of Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss. Duties and Responsibilities: - Create and maintain complete and accurate case files including evidence and interview summary in the case...

Reports to: Varies by location   Functions Supervised: Branch Services and Staff   Primary Functions: In this role, you will spearhead branch performance, drive portfolio management and sales growth, and exceptional employee and member experience. As the branch leader driving execution and delivering results, you will leverage inspirational leadership, foster collaborative partnerships, and implement sound operational practices to establish and maintain a strong member‑centric culture. You will inspire, empower, and develop your team as both a leader and a coach, helping them...

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service and loan activities while proactively identifying opportunities and making financial product...

Reports to: Varies by location   Functions Supervised: None    Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership...

Reports to: Manager, Fraud Strategy & Analytics   Functions Supervised: None   Primary Functions: This position contributes to Enterprise Fraud Management by developing and refining comprehensive reporting packages, including Monthly Business Reviews (MBRs), incident management decks, as well as performance and productivity reports. Essential duties include maintaining and updating key performance indicators (KPIs), departmental procedures, overseeing data and document collection, and synthesizing critical insights to create professional executive level reports.

Reports to: Manager, Fraud Strategy & Analytics   Functions Supervised: None   Primary Functions: This position contributes to Enterprise Fraud Management by developing and refining comprehensive reporting packages, including Monthly Business Reviews (MBRs), incident management decks, as well as performance and productivity reports. Essential duties include maintaining and updating key performance indicators (KPIs), departmental procedures, overseeing data and document collection, and synthesizing critical insights to create professional executive level reports.

Reports to: Fraud Strategy & Analytics Manager   Functions Supervised: None   Primary Functions: This position will develop and implement strategies to reduce fraud, conduct risk assessments, and analyze incidents to improve policies. This role collaborates across teams, optimizes fraud detection systems, monitors trends, and educates staff on anti-fraud practices.   Duties and Responsibilities: - Conduct risk reviews and product fraud assessments, partnering with Compliance, Digital Experience and other...

Reports to: Fraud Strategy & Analytics Manager   Functions Supervised: None   Primary Functions: This position will develop and implement strategies to reduce fraud, conduct risk assessments, and analyze incidents to improve policies. This role collaborates across teams, optimizes fraud detection systems, monitors trends, and educates staff on anti-fraud practices.   Duties and Responsibilities: - Conduct risk reviews and product fraud assessments, partnering with Compliance, Digital Experience and other...

Reports to: Vice President, Fraud   Functions Supervised: Direct and control the daily operations of distributed operations for fraud prevention, investigation, and claims resolution.

Reports to: Varies by location   Functions Supervised: Branch Services and Staff   Primary Functions: In this role, you will spearhead branch performance, drive portfolio management and sales growth, and exceptional employee and member experience. As the branch leader driving execution and delivering results, you will leverage inspirational leadership, foster collaborative partnerships, and implement sound operational practices to establish and maintain a strong member‑centric culture. You will inspire, empower, and develop your team as both a leader and a coach, helping them...

Reports To: Mortgage Systems Administrator Supervisor   Functions Supervised: None   Primary Functions: Develop and update the documentation of standards, procedures, and training materials for real estate operations.   Duties and Responsibilities: - Assist in developing and presenting loan origination system and workflow training courses to new users. - Assist with coordination of addition of new training or classes to transcripts with Global Credit Union...

Reports To: Mortgage Systems Administrator Supervisor   Functions Supervised: None   Primary Functions: Develop and update the documentation of standards, procedures, and training materials for real estate operations.   Duties and Responsibilities:   - Assist in developing and presenting loan origination system and workflow training courses to new users. - Assist with coordination of addition of new training or classes to...

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...

Reports to: Varies by location   Functions Supervised: Branch Services and Staff   Primary Functions: In this role, you will spearhead branch performance, drive portfolio management and sales growth, and exceptional employee and member experience. As the branch leader driving execution and delivering results, you will leverage inspirational leadership, foster collaborative partnerships, and implement sound operational practices to establish and maintain a strong member‑centric culture. You will inspire, empower, and develop your team as both a leader and a coach, helping them...

Reports to: Special Credits Enforcement Manager   Functions Supervised: Special Credits Litigation  

Reports to: Any Research Officer   Functions Supervised: None   Primary Functions: Research inquiries and resolve account problems.   Duties and Responsibilities: - Process account verifications while ensuring proper member authorization. - Process research requests and retrieve credit union records in support of credit union operations or in compliance with authorized requests. - Provide account status letters and documents as required. - Provide Quickshot reports to lending departments upon...

Reports to: Branch Manager Functions Supervised: Branch Activities and Staff   Primary Functions:Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences.  Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Global Credit Union Management Philosophy.  Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales...

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current...