Fraud Reporting Analyst I, II

Reports to: Manager, Fraud Strategy & Analytics

Functions Supervised: None

Primary Functions: This position contributes to Enterprise Fraud Management by developing and refining comprehensive reporting packages, including Monthly Business Reviews (MBRs), incident management decks, as well as performance and productivity reports. Essential duties include maintaining and updating key performance indicators (KPIs), departmental procedures, overseeing data and document collection, and synthesizing critical insights to create professional executive level reports.

Duties and Responsibilities:

1. Develop and publish meaningful dashboards of KPIs and other metrics related to fraud staff and system performance.
2. Compile and publish MBRs featuring KPIs, achievements, challenges, and risks of all pillars within Enterprise Fraud Management.
3. Maintain and update KPIs as data and reporting needs evolve.
4. Support and validate data collection and usage for a wide range of reporting purposes.
5. Support document collection and distribution for fraud incident management activities.
6. Document and report on fraud trends, and alert performance.
7. Distill larger reports/data sets into key points and action items.
8. Survey processes and procedures; develop workflows and process diagrams.
9. Review, draft, update and maintain departmental policies and procedures in coordination with department supervisors and subject matter experts.
10. Collaborate with Fraud Analytics, Fraud Operations, and Dispute Resolution, along with external business lines such as Data Analytics, Digital Experience, Payment Operations, RFS Operations, and others.
11. Provide ad hoc reporting as requested.
12. Ensure compliance with laws, rules, regulations, policies and procedures applicable to assigned departments and related credit union activities.
13. Champion continuous improvement and standardized processes that drive productivity and quality across the credit union.
14. Perform other duties as assigned.

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Demonstrates skill in creating high-quality presentations using the full suite of Microsoft tools such as Word, Excel, PowerPoint, and Visio. Experienced in using data and visual aids to clearly present information and deliver compelling messages. Brings advanced analytical, problem-solving, and decision-making skills, along with strong interpersonal abilities that support teamwork across various departments. Capable of applying both strategic and tactical thinking with sound judgment. Shows strong ownership, attention to detail, and effective written and verbal communication. Excels in fast-paced, changing environments and is dedicated to achieving outstanding results.

Tenure: Assignment to the Fraud Reporting Analyst I (Category 10) or Fraud Reporting Analyst II (Category 09) position will be determined by the candidate's education and/or experience. Advancement requires management recommendation and will be based on the candidate's experience and performance.

Salary Pay Range:

• Fraud Reporting Analyst I (Category 10): $63,233 - $99,908 annually
• Fraud Reporting Analyst II (Category 09): $69,557 - $112,677 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer