Fraud Strategy Officer I, II

Reports to: Fraud Strategy & Analytics Manager

Functions Supervised: None

Primary Functions: This position will develop and implement strategies to reduce fraud, conduct risk assessments, and analyze incidents to improve policies. This role collaborates across teams, optimizes fraud detection systems, monitors trends, and educates staff on anti-fraud practices.

Duties and Responsibilities:

1. Conduct risk reviews and product fraud assessments, partnering with Compliance, Digital Experience and other business partners.
2. Participate in IM Enterprise Architecture business case reviews to identify and address fraud concerns in various stages of project development and implementation.
3. Conduct root cause analysis reviews of large loss incidents, identify process gaps, and recommend policy changes.
4. Maintain fraud incident management records, support remediation efforts.
5. Collaborate with Enterprise Fraud Quality Assurance personnel to exchange insights, share lessons learned, and provide input that informs the testing cycle.
6. Monitor, analyze, document and report on fraud trends, and alert performance.
7. Partner with Fraud Analytics, Data Analytics, and systems administrators to optimize/tune alerts to maximize coverage and effectiveness, while being mindful of false positive rates, operational capacity, and the impact of excess friction on member service.
8. Stay current with the latest fraud detection tools, technologies, and methodologies to recommend improvements to existing systems and processes.
9. Offer guidance and educational resources to help staff understand their role in preventing fraud.
10. Ensure compliance with laws, rules, regulations, policies and procedures applicable to assigned departments and related credit union activities.
11. Champion continuous improvement and standardized processes that drive productivity and quality across the credit union.
12. Perform other duties as assigned.

Education: Bachelor's degree in Business Administration or related field.

Creditable Experience in Lieu of Education: At least four years of advanced experience in financial institution fraud strategy, prevention, investigation, or operations.

Experience/Skills: Demonstrated expertise in banking operations, fraud prevention methodologies, and compliance with regulatory standards. Possesses advanced analytical, problem-solving, and decision-making capabilities. Exhibits strong interpersonal skills, effectively fostering collaborative partnerships across diverse business units. Applies strategic and tactical analysis with sound discretionary judgement. Proven oral and written communication proficiency. Thrives in fast-paced, dynamic settings, consistently striving for exceptional outcomes. Experienced in leveraging fraud prevention and detection technologies and tools. Well-versed in strategies for mitigating Identity Theft, check, card, ACH, and payment fraud risks. Certified Fraud Examiner (CFE) or equivalent credentials are preferred.

Tenure: Assignment to the Fraud Strategy Officer I (Category 08) or Fraud Strategy Officer II (Category 07) position will be determined by the candidate's education and/or experience. Advancement requires management recommendation and will be based on the candidate's experience and performance.

Salary Pay Range:

• Fraud Strategy Officer I (Category 08): $79,989 - $132,798 annually
• Fraud Strategy Officer II (Category 07): $90,389 - $152,718 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer