Job Listings

Reports To: Senior SC Insurance Control Officer   Primary Functions: Controlling adverse actions associated with credit union collateral.   Duties and responsibilities:   - Comply with federal, state and local laws and credit union procedures and practices regarding adverse actions involving credit union collateral. - Responsible for maintaining records and adherence to department procedures and practices for secretions claims for collateralized loans. - Responsible for maintaining records and adherence to department procedures and practices for protection of credit union collateral when impounded by private or public agencies. - Responsible for maintaining records and adherence with department procedures and practices for member and insurance company contact during total loss claims involving credit union collateral. - Responsible for maintaining records and adherence with department procedures and practices for refund of After Market Products for repossessed collateralized loans. - Responsible for maintaining records and adherence with department procedures and practices for Collateral Protection Insurance damage and reimbursement claims for repossessed collateral. - Responsible for administrative functions necessary to support Collateral Protection Insurance program to include, but not limited to processing claims, premiums, refunds, billings, file maintenance and posting. - Responsible for maintaining records and adherence with department procedures and practices for proof of insurance or insurance cancellations letters received by member(s) and applicable refunds amounts within Special Credits. - Perform other duties as assigned.

Reports to: Manager, Data Analytics   Functions Supervised: None   Primary Functions: As a Data Analyst I, individuals possess a basic understanding of data analytical concepts, are familiar with SQL syntax and can utilize out-of-the-box SSRS and Tableau features.  They can write straightforward queries, perform simple data shaping, and provide insight from analysis.  With this foundation, they create simple reports, lists, and extracts and work with the business on end user acceptance. Reporting requirements are usually well defined for the Data Analyst I, with development following pre-determined specifications.   Duties and Responsibilities: - Works with Business users and domain SMEs to understand requirements. - Focuses on processing and preparing data to uncover patternsusing tools such as Snowflake, Tableau, and Python for data manipulation and analysis  - Assists Data Warehouse Operations in data mapping activities by specifying logic and business rules for transforming and preparing data. - Supports the development, automation and publication of reports and dashboards. - Assists with Data Quality (DQ) and Master Data Management (MDM) initiatives. - Assists in developing governance processes around data management and the warehouse development. - Develops knowledge of credit union operations and knowledge of current industry trends as well as current methods and technologies that relate to Data Warehousing, data preparation, data presentation practices and operations. - Performs other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current in-depth knowledge of credit union services and policies. - Receive and post, or accurately record and forward for processing, member account transactions and research requests. - Perform assigned authority level responsibilities. - Identify and offer products and services that would be beneficial to the member. - Perform other duties as assigned.

Reports To: Mortgage Servicing Administration Officer   Primary Functions: Provide customer service to mortgage and real estate loan borrowers by responding to various requests and providing accurate information in a timely manner.   Duties and Responsibilities:   - Prepares reconveyances on paid off real estate loans in a timely manner. - Maintains tracking of paid in full real estate loans on PC and prepares reconveyance package for filming. - Prepares subordination requests and documents for management review. - Responds courteous, timely and accurately to borrower's inquiries or complaints related to real estate or mortgage loans. Assists and/or resolves those complaints. - Coordinates with the mortgage servicing center to insure mortgage borrowers' issues are handled and resolved, when attempts by the borrower to resolve the matter directly with the mortgage servicing center have failed. - Process MRMS requests to timely conclusion. - Provides MSA switchboard relief as required. - Provides a variety of support to MSA to include researching film, microfiche (Alltel) and copying required documents for responses to requests for subpoena's or other inquiries. - Performs other duties as assigned.

Reports To: Senior Special Credits Control Officer   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities: - Contact members regarding delinquent financial obligations and make arrangements for repayment. - Respond to member inquiries regarding financial obligations owed to the credit union. - Perform "skip-traces" as required. - Analyze and initiate documentation necessary for refinancing loans and loan extension requests. - Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals. - Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility. - Responsible for quality and accuracy of fulfilling member requests. - Responsible for the security, accountability and control of negotiable items. - Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance. - Support helplines dedicated for complex requests and escalated calls. - Provide support to staff by training and developing; coach, lead and motivate specialists. - Assume responsibility for the Member Service Center as assigned. - Perform duties of Assistant Member Service Center Team Manager. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports To: Varies by location   Primary Functions: Perform insurance sales functions.   Duties and Responsibilities:   - Obtain quote information from Client. - Complete Marshall Swift RCE if necessary. - Quote risk & prepare application. - Request photos of dwellings. - Meet with clients to complete application and other required forms. - Cross sell other insurance products offered by the agency or credit union. - Mail or upload application to Insurance Company (if applicable: send RCE, quote, photos and/or payment with application). - Enter client into AMS. - Document new business activities and set up suspense's for any follow up. - Organize documentation in file and give to Customer Service Representative to label and/or send out welcome letters. - Responsible for generating outside sales via referral from mortgage companies, title companies, real estate offices and other businesses. - Perform other duties as assigned.

Reports To: Varies by location   Primary Functions: Maintenance of credit union facilities.   Duties and Responsibilities:   - Inspect and maintain credit union facilities. Prepare periodic facility inspection and conditions reports as required. - Perform higher level maintenance and repairs on credit union facilities to ensure they are maintained in a manner that is consistent with member and management expectations. - Ensure assigned maintenance activities are completed in a timely and efficient manner. - Execute office and department move, remodels, reconfigurations and special event support. - Plan, determine and acquire needed assets to execute and report on assigned projects. - Travel to other regions to perform maintenance and lead project teams. - Maintain a working knowledge of building mechanical systems. - Perform janitorial duties as required and monitor custodial and maintenance services. - Maintain minimal repair parts inventory necessary to complete common recurring maintenance tasks. - Perform other duties as assigned.

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: - Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. - Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. - Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. - Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. - Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. - Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. - Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. - Build meaningful relationships by participating in branch promotions and community events, as assigned. - Work effectively in a team environment across all organizational levels. - Perform other duties as assigned.

Reports to:Varies by location   Functions Supervised: Branch Service   Primary Functions: Responsible for the overall branch functions and service delivery with an emphasis on employee engagement, coaching and mentoring staff for career path opportunities and achieving the business and financial objectives of the credit union. Foster a positive environment through empathetic and personalized service with every interaction to improve the employee and member experience that aligns with the Global Management Philosophy and in compliance with the NCUA and DOD rules and regulations.   Duties and Responsibilities: - Develop, monitor, and manage the member experience and service levels within the branch. - Provide leadership to the branch team to build meaningful conversations that deepen and retain member relationships. Coach and mentor, through consistent observational feedback and frequent one on ones. - Act as liaison between Global Credit Union and military Commanders or their designated representatives at their respective military community advising both on programs and activities that may affect branch operations. - Responsible for the operation and maintenance coordination of the Automated Teller Machines (ATMs) at his/her duty site. This activity includes coordinating maintenance actions, transfer/loading, accountability of funds and transaction reporting. - Leverage problem-solving and strong communication skills to resolve personnel and member concerns. - Deliver effective member engagement strategies through community events, sponsorships, and financial literacy training. Participate in business networking, represent the credit union at professional events, and pursue leadership opportunities within the community. - Maintain a thorough knowledge of market trends, research competitor product offerings, and make recommendations that will expand brand awareness and generate new business. - Responsible for the personnel functions within the branch to include evaluating performance, employee recruitment, and maintaining a high level of employee morale and job satisfaction. - Ensure compliance of all financial policies, procedures, and regulatory requirements* to include the security, physical control and maintenance of the facility and small branch equipment, supply inventory, management of branch cash, negotiable items, and general ledger accounts. - Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships. - Perform other duties as assigned. *Also includes compliance with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures, and regulations.

Reports To: SC Control Manager   Functions Supervised: Control   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities:   - Perform all duties of a Special Credits Control Officer III. - Responsible for review of Control collection and associated work and for making recommendations regarding the need for adjustment in work routines. - Responsible for the daily management and workflow for assigned accounts. - Responsible for authorizing closure of credit limits consistent with credit union policy and procedures. - Responsible for negotiating and recommending refinances for members experiencing financial difficulties according to credit union policies, to include use of real and personal property liens, extended terms, special interest rates and extended periods for first payment due dates. - Responsible for recommending, preparation and administration of financial obligation in accordance with the Charge Off Policy. - Develop and train staff to understand and comply with all policies, laws and procedures as they relate to collections. - Perform other duties as assigned.

Reports To: Varies by location   Primary Functions: Originate mortgage loans and promote related programs within the real estate profession and through personal networks.   Duties and Responsibilities: - Market mortgage loan programs to the real estate sales industry and to personal contacts. - Develop and maintain loan referral relationships with professionals in real estate, accounting, legal and financial planning fields. - Interview buyer/applicants and originate investor mortgage loans. Accept applications and input them to the origination system, provide required estimates and disclosures, and gather required documentation and fees to process mortgage loans. - Ensure all loans are originated, disclosed and/or re-directed accurately and timely within all established regulatory compliance requirements and timeframes. - Ensure accurate processing is completed in a timely manner and prepare for submission to underwriting. - If the loan is approved, take final steps to ensure a smooth closing. If the loan is declined, verbally advise the borrower and issue applicable refunds. Return any documents not pertaining to credit. - Conduct sales presentations for Realtors as necessary to enhance business relations. - Perform other duties as assigned.