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Reports to: Varies by location
Functions Supervised: None
Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership...
Reports to: Domain Manager, Automation Engineering
Functions Supervised: None
Primary Functions: Collaborates as a member of Product Development Teams by applying automation technology such as robotic process automation, business process automation, and artificial intelligence to achieve strategic business outcomes.
Duties and Responsibilities:
- Engages in the execution and development of automation features and stories to support product development teams.
- Develops automation solutions that satisfy technical and business...
Reports to: Manager, Fraud Strategy & Analytics
Functions Supervised: None
Primary Functions: This position contributes to Enterprise Fraud Management by developing and refining comprehensive reporting packages, including Monthly Business Reviews (MBRs), incident management decks, as well as performance and productivity reports. Essential duties include maintaining and updating key performance indicators (KPIs), departmental procedures, overseeing data and document collection, and synthesizing critical insights to create professional executive level reports.
Reports to: Manager, Fraud Strategy & Analytics
Functions Supervised: None
Primary Functions: This position contributes to Enterprise Fraud Management by developing and refining comprehensive reporting packages, including Monthly Business Reviews (MBRs), incident management decks, as well as performance and productivity reports. Essential duties include maintaining and updating key performance indicators (KPIs), departmental procedures, overseeing data and document collection, and synthesizing critical insights to create professional executive level reports.
Reports to: Fraud Strategy & Analytics Manager
Functions Supervised: None
Primary Functions: This position will develop and implement strategies to reduce fraud, conduct risk assessments, and analyze incidents to improve policies. This role collaborates across teams, optimizes fraud detection systems, monitors trends, and educates staff on anti-fraud practices.
Duties and Responsibilities:
- Conduct risk reviews and product fraud assessments, partnering with Compliance, Digital Experience and other...
Reports to: Fraud Strategy & Analytics Manager
Functions Supervised: None
Primary Functions: This position will develop and implement strategies to reduce fraud, conduct risk assessments, and analyze incidents to improve policies. This role collaborates across teams, optimizes fraud detection systems, monitors trends, and educates staff on anti-fraud practices.
Duties and Responsibilities:
- Conduct risk reviews and product fraud assessments, partnering with Compliance, Digital Experience and other...
Reports to: Vice President, Fraud
Functions Supervised: Direct and control the daily operations of distributed operations for fraud prevention, investigation, and claims resolution.
Reports to: Varies by location
Functions Supervised: Branch Services and Staff
Primary Functions: Responsible for overseeing branch operations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive member and employee experience, through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports To: Mortgage Systems Administrator Supervisor
Functions Supervised: None
Primary Functions: Develop and update the documentation of standards, procedures, and training materials for real estate operations.
Duties and Responsibilities:
- Assist in developing and presenting loan origination system and workflow training courses to new users.
- Assist with coordination of addition of new training or classes to transcripts with Global Credit Union...
Reports To: Mortgage Systems Administrator Supervisor
Functions Supervised: None
Primary Functions: Develop and update the documentation of standards, procedures, and training materials for real estate operations.
Duties and Responsibilities:
- Assist in developing and presenting loan origination system and workflow training courses to new users.
- Assist with coordination of addition of new training or classes to...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service and loan activities while proactively identifying opportunities and making financial product...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Varies by location
Functions Supervised: Branch Services and Staff
Primary Functions: Responsible for overseeing branch operations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive member and employee experience, through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial...
Reports to: Any Research Officer
Functions Supervised: None
Primary Functions: Research inquiries and resolve account problems.
Duties and Responsibilities:
- Process account verifications while ensuring proper member authorization.
- Process research requests and retrieve credit union records in support of credit union operations or in compliance with authorized requests.
- Provide account status letters and documents as required.
- Provide Quickshot reports to lending departments upon...
Reports to: Special Credits Enforcement Manager
Functions Supervised: Special Credits Litigation
Reports to: Member Service Center Team Manager (may vary by location)
Functions Supervised: None
Reports to: Member Service Center Team Manager (may vary by location)
Functions Supervised: None
Reports to: Consumer Lending Title Supervisor
Functions Supervised: None