Job Listings

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current...

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current...

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current...

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current...

Reports To: Assistant Member Service Center Team Manager   Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.   Duties and Responsibilities: - Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. - In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. - Develop and maintain a current...

Reports to: Manager Dealer Development   Functions Supervised: None  

Reports to: Special Credits Enforcement Manager   Functions Supervised: Special Credits Litigation  

Reports to: Varies by location   Functions Supervised: None    Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership...

Reports to: Branch Manager Functions Supervised: Branch Activities and Staff   Primary Functions:Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences.  Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Global Credit Union Management Philosophy.  Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales...

Reports To: Varies By Location   Primary Functions: Operations and marketing support for mortgage loan originators   Duties and Responsibilities:   - Assist and direct members and professional partners to appropriate individuals. Schedule and coordinate mortgage loan originator appointments as required. - Respond to inquires and questions from members and professional partners and direct to appropriate personnel as needed. - Assist MLO and processors to collect documentation from members as...

Reports To: Senior SC Enforcement Officer   Primary Functions: Responsible for assigned account requiring legal/regulatory actions.   Duties and Responsibilities:   - Control small claims, civil court, bankruptcy actions and other routine legal documents on assigned accounts as directed to protect the credit union's interest in collateral and follow progress to conclusions. - Responsible for reviewing all billings from attorneys, process servers and repossession agents for assigned accounts. - Responsible for...

Reports To: Senior SC Enforcement Officer   Primary Functions: Responsible for assigned account requiring legal/regulatory actions.   Duties and Responsibilities:   - Control small claims, civil court, bankruptcy actions and other routine legal documents on assigned accounts as directed to protect the credit union's interest in collateral and follow progress to conclusions. - Responsible for reviewing all billings from attorneys, process servers and repossession agents for assigned accounts. - Responsible for...

Reports to: Director, Agile Project Management   Functions Supervised: None  

Reports to: Director, Agile Project Management   Functions Supervised: None  

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...

Reports to: Varies by location   Functions Supervised: None   Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...

Reports to: Product Delivery Manager, Retail Experience   Functions Supervised: Retail Financial Services hardware and software environment.   Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.   Duties and Responsibilities: - Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch...

Reports to: Product Delivery Manager, Retail Experience   Functions Supervised: Retail Financial Services hardware and software environment.   Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.   Duties and Responsibilities: - Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch...

Reports To: Senior Special Credits Control Officer   Primary Functions: Perform collection activity on assigned accounts.   Duties and Responsibilities: - Contact members regarding delinquent financial obligations and make arrangements for repayment. - Respond to member inquiries regarding financial obligations owed to the credit union. - Perform "skip-traces" as required. - Analyze and initiate documentation necessary for refinancing loans and loan extension requests. - Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include,...

Reports to: Branch Manager Functions Supervised: Branch Activities and Staff   Primary Functions:Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences.  Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Global Credit Union Management Philosophy.  Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales...