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Reports To: Varies By Location
Primary Functions: Operations and marketing support for mortgage loan originators
Duties and Responsibilities:
- Assist and direct members and professional partners to appropriate individuals. Schedule and coordinate mortgage loan originator appointments as required.
- Respond to inquires and questions from members and professional partners and direct to appropriate personnel as needed.
- Assist MLO and processors to collect documentation from members as...
Reports to: Real Estate Loan Center Manager
Functions Supervised: None
Primary...
Reports to: Real Estate Loan Center Manager
Functions Supervised: None
Primary...
Reports To: Mortgage Processing Supervisor
Functions Supervised: None
Primary Functions: Process mortgage loan applications and assist assigned originator. Act as a coach and mentor to other Processors within the department.
Duties and Responsibilities:
- Verify all information received in the mortgage loan application via letters to employers, banks, creditors, etc.
- Maintain logs and files as necessary regarding mortgage loan applications processed.
- Order appraisals, surveys and updated credit...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports To: Senior SC Enforcement Officer
Primary Functions: Responsible for assigned account requiring legal/regulatory actions.
Duties and Responsibilities:
- Control small claims, civil court, bankruptcy actions and other routine legal documents on assigned accounts as directed to protect the credit union's interest in collateral and follow progress to conclusions.
- Responsible for reviewing all billings from attorneys, process servers and repossession agents for assigned accounts.
- Responsible for...
Reports To: Senior SC Enforcement Officer
Primary Functions: Responsible for assigned account requiring legal/regulatory actions.
Duties and Responsibilities:
- Control small claims, civil court, bankruptcy actions and other routine legal documents on assigned accounts as directed to protect the credit union's interest in collateral and follow progress to conclusions.
- Responsible for reviewing all billings from attorneys, process servers and repossession agents for assigned accounts.
- Responsible for...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Provide branch assistance to area branches. Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Director, Agile Project Management
Functions Supervised: None
Reports to: Director, Agile Project Management
Functions Supervised: None
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports To: Senior SC Recovery Officer
Primary Functions: Responsible for collection of charged-off financial obligations owed to the credit union.
Duties and Responsibilities:
- Contact members regarding charged-off accounts and arrange for repayment of those debts.
- Respond to member inquires regarding financial obligations owed to the credit union.
- Perform "skip traces" as required.
- Arrange and approve settlements and payment agreements as necessary on charged-off accounts within credit union...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and...
Reports to: Product Delivery Manager, Retail Experience
Functions Supervised: Retail Financial Services hardware and software environment.
Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.
Duties and Responsibilities:
- Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch...
Reports to: Product Delivery Manager, Retail Experience
Functions Supervised: Retail Financial Services hardware and software environment.
Primary Functions: Provide product answers and system support to members and frontline support employees for RFS owned products, services, systems and equipment.
Duties and Responsibilities:
- Provide member and staff support for the credit union's electronic service delivery platforms including, but not limited to, online and mobile access, ATM, branch...
Reports to: Varies by location
Functions Supervised: Branch Services and Staff
Primary Functions: Responsible for overseeing branch operations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive member and employee experience, through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial...