Product Owner I, Retail Experience

Reports To: Product Delivery Manager

Functions Supervised: None

Primary Functions: Product lifecycle management for branch, call center, operations and deposit products and services; experience design for end-users and support-users.

Duties and Responsibilities:
1. Experience design – work collaboratively across multiple business lines to create, deliver, and improve experience requirements for member and employee needs.
2. Product lifecycle management – Develop, maintain and execute upon 1–3-year product roadmaps.
3. Research and analysis - responsible for researching product and industry trends, preparing data to support business decision making about products, capturing various department needs, and providing recommendations based on analysis.
4. Product Launch Support – responsible for working with vendors and project teams to successfully launch new or enhanced products through testing, communication strategy preparation, training, and overall support of the launch.
5. Collaboration - responsible for working with multiple business departments to understand and document their needs, pain points, and priorities, assist in maintaining a feedback loop throughout product launch and analysis of product success
6. Organizational Knowledge - maintain a working knowledge of credit union operations and an awareness of strategic initiatives, current and emerging technologies and best practices.

Education: High School Diploma Or equivalent

Creditable Experience in Lieu of Education: Proven track record of successful product development and implementations. Experience with financial services and/or agile processes also a benefit.

Experience/Skills: Demonstrated enthusiasm for user experience design, project management, business proposal recommendation and presentation, analysis, and problem solving. Self-motivated team player with ability to earn the confidence and cooperation of employees outside of the department. Exceptional oral and written communication skills. Strong organizational, critical thinking, and problem-solving skills. Comfortable with uncertainty and change management requirements. Flexible approach to new projects, requirements, and workplace demands. Requires excellent verbal and written communication skills, attention to detail, diplomacy, and project management skills. Ability to define detailed requirements to meet business objectives with an optimal end user experience.

Tenure: Assignment to the Product Owner I, Retail Experience (Category 08), Product Owner II, Retail Experience (Category 07), or Senior Product Owner, Retail Experience (Category 06) will be determined by the candidate's experience. Advancement requires management recommendation and will be based on the candidate's certifications and/or performance.

Salary Pay Range:

• Product Owner I, Retail Experience (Category 08): $79,989 - $132,798 annually
• Product Owner II, Retail Experience (Category 07): $90,389 - $152,718 annually
• Senior Product Owner, Retail Experience (Category 06): $100,331 - $172,572 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer