Fraud Operations Officer

Reports To: Fraud Operations Manager

Functions Supervised: Fraud prevention, investigation, and claims resolution.

Primary Functions: Responsible for the daily supervision of the Fraud Operations department including the completion of daily work distribution, investigation and claims resolution. Responsible for the development and coaching of Fraud Operations team members. Maintain effective processes, standards, reporting, and recommendations to balance mitigation efforts against acceptable service levels.

Duties and Responsibilities:

1. Supervise staff to ensure the distribution and timely completion of fraud claims, daily tasks, queues and reports to reduce losses where possible.
2. Assist with escalated fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues.
3. Maintain case files and work with law enforcement, adult protection agencies, and financial institution contacts for fraud related investigations.
4. Ensure timely and accurate reporting of suspicious activity as required by the Bank Secrecy Act.
5. Assist in the preparation of monthly miscellaneous, bonded and un-bonded claims charge off recommendations.
6. Assist with the preparation and filing of insurance claims and the coordination of reimbursements from the bonding companies and other parties.
7. Communicate with members and internal departments to relay crucial information relating to fraud trends and escalated situations.
8. Assist with the development of strong processes and procedures; ensure accurate and up to date documentation as changes occur.
9. Assist with the personnel function within the department including staffing, training, evaluating performance, employee morale, and policy compliance.
10. Perform other duties as assigned.

Education: Bachelor's degree in business administration, criminal justice or related field.

Creditable Experience in Lieu of Education: Three years of experience in the area of financial institution operations or financial crimes investigation of which at least two years should be in a comparable management position.

Experience/Skills: Ability to resolve problems and function without supervision. Thorough familiarity with monetary control and applicable regulations. Strategic and tactical analysis skills as well as the ability to exercise discretionary judgment. Sound oral and written communications skills. Process-driven with the capability to design and implement solutions for increased efficiency and management oversight.

Tenure: Not Applicable

Fraud Operations Officer (Category 09)

Salary Pay Range: $63,233 - $101,804 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer