Real Estate Systems Technician I

Reports To: Mortgage Systems Administrator

Primary Functions: Provide first line Help Desk Support for all systems/software administered by Mortgage Systems.

Duties and Responsibilities:

1. Answer user questions and troubleshoot problems; both on the Help Desk telephone and from the Real Estate Systems inbox for all systems/software administered by Mortgage Systems.
2. Set up new users, transfer users within Mortgage and Real Estate, and deactivate users in all systems administered by Mortgage Systems. Create user accounts on the MortgageBot website; request originator websites and process other routine change requests as necessary.
3. Perform data input in the mortgage loan origination system, including but not limited to copying loans; cleanup and assignment of MortgageBot applications; data corrections as directed by Closing Department;
4. Administer appraiser and internal user profiles in the Appraisal Ordering System.
5. Troubleshoot system errors with users; communicate issues to management.
6. Process and distribute recurring reports as required by the Mortgage Systems Administrator.
7. Verify all closed loans are correctly sent to LandSafe Servicing each day.
8. Perform other duties as assigned.

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Excellent customer service skills. Must also possess excellent interpersonal and communication skills, and be capable of working in a team environment. General PC knowledge and experience with LAN\WAN based systems preferred. Must have an aptitude for data processing functions and able to efficiently multi-task. Mortgage or real estate experience with knowledge of processing and closing functions preferred.

Tenure: Real Estate Systems Technician II (Category 11) requires one year tenure in the Real Estate Systems Technician I (Category 12) position with performance that meets or exceeds expectations. Senior Real Estate Systems Technician (Category 10) requires one year tenure in the Real Estate Systems Technician II (Category 11) position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Salary Pay Range:

• Real Estate Systems Technician I (Category 12): $53,226 - $81,405 annually
• Real Estate Systems Technician II (Category 11): $57,484 - $90,230 annually
• Senior Real Estate Systems Technician (Category 10): $63,233 - $99,908 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer