Universal Payment Operations Specialist I

Reports to:Payment Operations Manager

Functions Supervised: None

Primary Functions: Process and balance ACH entries, incoming and domestic wire transactions, incoming third-party bill payment transactions, check transactions, check adjustments, balance shared branching transactions and process shared branching adjustments timely and accurately.

Duties and Responsibilities:

1. Perform duties assigned to an ACH and Wire Operations Specialist I, II and III.
2. Perform duties assigned to an Item Processing Specialist I, II and III.
3. Complete relevant training to ensure compliance with all policies, procedures, federal and state laws as well as any other applicable rules or regulations.
4. Complete assigned tasks in accordance with procedures and established deadlines.
5. Understand business continuity of operations plan and participate in planned tests.
6. Participate in professional development opportunities.
7. Assist in the timely completion of assigned special projects/tasks.
8. Assist with supervision of staff to ensure accurate completion of all department tasks by established deadlines.
9. Assist with escalated support requests that require subject matter expertise.
10. Ensure designated custodial accounts are reconciled and corrections are made promptly.
11. Assist with the preparation of daily, weekly and monthly statistical reports for the departments.
12. Assist with the development and maintenance of procedures and workflows; ensure accurate and up to date documentation as changes occur.
13. Assist with staff training and quality control.
14. Provide input and support for process improvement, operational efficiencies and automation of department processes or implementation of new technologies.
15. Perform other duties as assigned.

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not applicable

Experience/Skills: Must have the ability to clearly and effectively communicate with members and employees. Familiarity with financial institution operations or payment processing is preferred. The position requires an aptitude for solving problems and working collaboratively with a team. The ability to work with limited supervision, accurately and timely complete assigned tasks and demonstrate good judgment are also required. Must be well organized and able to adapt to new processes, policies and procedures. Must have demonstrated drive to be a leader.

Tenure: Universal Payment Operations Specialist II (Category 10) requires 12-24 months tenure in the Universal Payment Operations Specialist I (Category 11) position with performance that meets or exceeds expectations and is recommended by management.

Salary Pay Range:

• Universal Payment Operations Specialist I (Category 11): $57,484 - $90,230 annually
• Universal Payment Operations Specialist II (Category 10): $63,233 - $99,908 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer