Fraud Operations Specialist I, II, III, Senior

Reports to: Fraud Operations Officer

Functions Supervised: None

Primary Functions: Perform activities in support of Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss.

Duties and Responsibilities:

1. Create and maintain complete and accurate case files including evidence and interview summary in the case management system.
2. Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc.
3. Create affidavits and send to branches/members with support documentation.
4. Process inbound mail for Fraud Operations.
5. Locate surveillance and review recorded calls to support investigations.
6. Create and send collection letters to other financial institutions to mitigate loss.
7. Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft.
8. Perform other duties as assigned.

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Self-motivated team player with ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties. Must have strong oral and written communication skills, and general knowledge of financial transactions. Comfortable with technology. Ability to understand and apply regulations and procedures to case evaluations.

Tenure: Assignment to the Fraud Operations Specialist I (Category 14), Fraud Operations Specialist II (Category 13), Fraud Operations Specialist III (Category 12) and Senior Fraud Operations Specialist (Category 11) will be determined by the candidate’s education or experience. Primary responsibilities based on roles: support (Specialist I), case intake (Specialist II), investigations (Specialist III), deep-dive investigations (Senior Specialist). Promotion opportunities are available once performance meets or exceeds expectations. Advancement requires management recommendation and will be based on the candidate’s certifications and/or performance.

Salary Pay Range:

• Fraud Operations Specialist I (Category 14): $45,633 - $66,624 annually
• Fraud Operations Specialist II (Category 13): $49,284 - $73,391 annually
• Fraud Operations Specialist III (Category 12): $53,226 - $81,405 annually
• Senior Fraud Operations Specialist (Category 11): $57,484 - $90,230 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer