Consumer Lending Title Support Specialist I, II

Reports to: Consumer Lending Title Supervisor

Functions Supervised: None

Primary Functions: Focus on the accurate and efficient administration of loan-related tasks while providing support and information to members, including processing paid collateral notes and releasing titles.

Duties and Responsibilities:

1. Verify the paid status of loans by reviewing daily paid loan activity.
2. Release titles to the appropriate individuals or entities upon loan payoff.
3. Maintain accuracy in the title tracking system through precise data entry.
4. Process authorizations for loan payoffs, including verifying payments received and collateral ownership.
5. Respond to routine inquiries and requests for lien satisfactions in a timely and professional manner.
6. Manage a moderate volume of inbound and outbound telephone interactions while manually processing and administering physical documents and records.
7. Perform other assigned duties as required.

Education:  High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Use of 10-key calculator and the ability to type 45 wpm. Ability to communicate effectively. Six months of clerical experience.

Tenure: Assignment to Consumer Lending Title Support Specialist I (Category 16) or Consumer Lending Title Support Specialist II (Category 15) requires meeting proven acceptable performance standards as established by management. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Salary Pay Range:

• Consumer Lending Title Support Specialist I (Category 16): $40,241 - $57,142 annually
• Consumer Lending Title Support Specialist II (Category 15): $42,254 - $60,844 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer