Fraud Analyst I

Reports to: Fraud Analytics Manager

Functions Supervised: None

Primary Functions: Perform qualitative and quantitative analysis of fraud-related data, systems, and processes. Develop fraud detection and decisioning strategies to mitigate the impact of fraud and implement in code. Balance fraud loss prevention, member experience, and operational efficiency in line with product strategies, enterprise financial plans, and the capacity of operational departments. Develop operational and performance reporting for fraud-related processes and systems. Execute the development, creation and implementation of fraud detection and prevention systems utilizing a proprietary programming/scripting language.

Duties and Responsibilities:

1. Develop a basic understanding of the Credit Union operations, culture and compliance views.
2. Develop and maintain a working knowledge of card functions in accordance to entry modes and chargeback rights.
3. Develop a deep understanding of fraud detection, decisioning and investigation systems used by the Credit Union.
4. Perform deep dives into large or randomly-sampled fraud cases to determine meaningful conclusions, perform annotation, and identify opportunities to improve systems and/or processes in strategic, business decisions.
5. Analyze fraud-related datasets ranging from tens of thousands to hundreds of millions of records utilizing various tools, including but not limited to Excel Pivot tables.
6. Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies for effective organization and quality decisioning.
7. Develop, test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud.
8. Research discrepancies, accumulate all necessary information and take appropriate action to stop and prevent fraud losses to the Credit Union.
9. Provide Quality Assurance communication within training opportunities to other departments within the Credit Union.
10. Compile and develop fraud and department related data for reporting purposes through management.
11. Perform other duties as assigned

Education: Bachelor's Degree with a significant quantitative component.

Creditable Experience in Lieu of Education: 4 years of experience in a comparable position in addition to experience/skills requirements below.

Experience/Skills: Demonstrated ability to learn at least basic skills in programming/scripting, statistics, organization of information systems, mathematical optimization, and machine learning. Ability to communicate clearly and concisely, both verbally and via written and visual reports. Ability to perform sound qualitative and quantitative analysis, exercise good judgment, and balance competing priorities effectively. Ability to manage the stress of the risk, uncertainty, and change inherent to fraud. Must be well organized, self-motivated, and eager to learn, and require minimal direct supervision. Capacity to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.

Tenure: Assignment to the Fraud Analyst I category 10 or Fraud Analyst II category 09 will be determined by the candidate's education and/or experience. Advancement requires management recommendation and will be based on the candidate's experience and performance.

Salary Pay Range:

• Fraud Analyst I (Category 10): $57,484 - $90,825 annually
• Fraud Analyst II (Category 09): $63,233 - $101,804 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer