Vice President, Fraud

Reports to: Chief Operations Officer

Functions Supervised: Dispute Resolution, Fraud Analytics, Fraud Operations

Primary Functions: This position is accountable for the development, maintenance and evolution of the organization’s fraud strategy, prevention and detection efforts.  This role is responsible for managing member-facing Fraud and Disputes teams, developing and maintaining the organization’s Fraud Policy, and minimizing fraud through various channels, including digital, ACH and check, card and alternative payment methods.  The ideal candidate will have a strong background in fraud management, excellent leadership skills, and a deep understanding of banking operations and regulatory requirements.

Duties and Responsibilities:

1. Leadership and Management:
   1. Lead and manage the various fraud teams, including member-facing teams responsible for handling fraud claims and dispute resolution.
   2. Promote ethics and compliance and foster a culture of continuous improvement and innovation within the fraud management team. 
   3. Display effective collaboration and communication across the organization to ensure an enterprise focus on fraud.
   4. Provide comprehensive guidance to LOBs on new product offerings or changes that may affect fraud losses, including visibility, exposure and estimated fraud losses.
2. Fraud Prevention and Detection:
   1. Oversee the development and implementation of fraud detection and prevention strategies, policies, and procedures. 
   2. Monitor and analyze fraud trends and patterns to identify potential risks and vulnerabilities. 
   3. Collaborate with other organizations, credit unions and fraud professionals to ensure up-to-date knowledge of fraud trends to proactively prevent loss.
3. Risk Management:
   1. Develop and maintain a comprehensive fraud management framework. 
   2. Ensure compliance with all relevant regulatory requirements and industry best practices.
   3. Conduct regular risk assessments and audits to identify and mitigate potential fraud risks. 
   4. Develop and implement strategies to minimize fraud losses and enhance the overall effectiveness of the fraud program.
4. Member Experience:
   1. Ensure a positive member experience by effectively managing fraud claims and dispute resolution processes.
   2. Work closely with member service teams to address member concerns and provide timely and accurate information regarding fraud-related issues. 
5. Collaboration and Communication:
   1. Collaborate with internal and external stakeholders, including regulatory bodies, law enforcement agencies, and industry associations, to stay informed about emerging fraud trends and best practices. 
   2. Communicate effectively with senior management and other key stakeholders to provide updates on fraud prevention efforts and outcomes. 
   3. Develop and maintain detailed fraud reporting.

Education:  Bachelor degree in finance, business administration, or a related field; advanced degree preferred. 

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills:

• Minimum of 10 years of experience in fraud management, with at least 5 years in a leadership role.
• Strong knowledge of banking operations, fraud prevention techniques, and regulatory requirements. 
• Excellent analytical, problem-solving, and decision-making skills. 
• Strong leadership and team management abilities. 
• Exceptional communication and interpersonal skills. 
• Experience with fraud prevention and detection technologies and tools. 
• Knowledge of identity theft, ACH and payment fraud prevention strategies. 
• Certification in fraud examination (e.g., CFE) or related certifications. 

Tenure: Not Applicable

Salary pay range: $155,000 to $197,000 annually. Starting base salary will be determined based on position, experience, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer