Insurance Services Specialist I, II, III

Reports To: Insurance Services Supervisor / Assistant Manager

Primary Functions: Perform departmental administrative functions and provide member service relating to group insurance and debt cancellation programs.

Duties and Responsibilities:

1. Receive, process, and complete product documents and inquiries.
2. Answer telephone inquiries pertaining to product related matters.
3. Develop and maintain knowledge of department programs, policies, and procedures.
4. Communicate with vendors concerning the status of member inquiries, records, and service.
5. Input documentation or information to data systems.
6. Maintain records in accordance with department standards.
7. Perform administrative functions necessary to support Insurance Services products/programs to include, but not limited to filing claims and refunds, and reconciling ledgers.
8. Perform other duties as assigned.

Education: High school graduate or equivalent

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Six months experience in a service-related position with a multi-line telephone. Must have basic typing and 10-key calculator skills and be familiar with personal computers, Microsoft Word and Excel, and web-based applications. Must demonstrate the ability to provide excellent service and communication in person and via telephone and email, demonstrate a mastery of English speaking and comprehension, and utilize active listening skills. Must possess strong interpersonal skills and ability to exercise discretionary judgment.

Tenure: Insurance Services Specialist II, category 14, requires twelve months as an Insurance Services Specialist I with performance that meets or exceeds expectations. Insurance Services Specialist III, category 13, requires twelve months as an Insurance Services Specialist II with performance that meets or exceeds expectations. Senior Insurance Services Specialist, category 12, requires twelve months as an Insurance Services Specialist III with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Salary Pay Range:

• Insurance Services Specialist I (Category 15): $42,254 - $60,844 annually
• Insurance Services Specialist II (Category 14): $45,633 - $66,624 annually
• Insurance Services Specialist III (Category 13): $49,284 - $73,391 annually
• Senior Insurance Services Specialist (Category 12): $53,226 - $81,405 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer