Branch Manager II

Reports to: Varies by location

Functions Supervised: Branch Services and Staff

Primary Functions: Responsible for overseeing branch operations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive member and employee experience, through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution.

Duties and Responsibilities:

1. Member Experience and Service Management 
   • Develop, monitor, and manage branch service levels to enhance member relationships and engagement. Provide leadership to the branch team to facilitate meaningful interactions with members to deepen and retain membership.
2. Assistant Branch Manager Coaching 
   • Coach and mentor the Assistant Branch Manager through consistent observational feedback and regular one-on-one sessions.
3. Conflict Resolution 
   • Utilize problem-solving and effective communication skills to resolve personnel and member concerns.
4. Community Engagement Strategy 
   • Develop and execute a comprehensive community engagement strategy through fostering relationships with local businesses, participating in community events, seeking sponsorships, and conducting financial literacy training.  Represent the credit union at professional events and seek leadership opportunities in the community that align with the organization's mission and values.
5. Market Awareness 
   • Stay informed about market trends, research competitor product offerings, and make recommendations to expand brand awareness and generate new business.
6. Partnership Building 
   • Establish strong partnerships with Global Credit Union Insurance Brokers, Global Credit Union Home Loans, Business and Commercial Services, and Global Retirement and Investment Services to achieve credit union growth objectives.
7. Insurance Licensing and Sales 
   • Obtain state-mandated insurance licenses to quote and bind Personal Lines Insurance products. Develop a sales strategy to achieve established quote and issue goals.
8. Personnel Management 
   • Oversee branch personnel functions, including performance evaluations, recruitment, and maintaining high employee morale and job satisfaction.
9. Work Environment 
   • Create a safe and inclusive work environment, encourage diverse ideas, and build positive working relationships.
10. Call Center Oversight 
    • Monitor Member Service Center overflow call activities and ensure schedule adherence.
11. Compliance 
    • Ensure compliance with all financial policies, procedures, and regulatory requirements. This includes security, facility maintenance, supply inventory, cash management, negotiable items, and general ledger accounts.
12. Other Duties 
    • Perform additional responsibilities as assigned.

Education: Bachelor’s degree in Business Administration or related field.

Creditable Experience in Lieu of Education: Two years related supervisory or management experience.

Experience/Skills: Strong verbal and interpersonal communications and personnel management skills required. Ability to effectively engage with staff and members positively to identify needs that enhance and deepen the member relationship. Self-motivated, confident, and ability to multitask effectively. Ability to meet or exceed member experience expectations. Must be able to lift 25 pounds.

Tenure:Assignment to Branch Manager I, category 09, or Branch Manager II, category 08, or Branch Manager III, category 07, will be determined by the candidate’s education or experience. Advancement requires management recommendation and will be based on the candidate’s certifications and/or performance.

Branch Manager II (Category 08):

Salary Pay Range: $72,717 - $119,983 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs.

Equal Opportunity Employer