Consumer Lending Quality Control Manager

Reports to: Varies by location

Functions Supervised: Consumer Lending Quality Control

Primary Functions: Responsible for overseeing Quality Control Reviews of all Consumer Lending department functions for policy, procedure, and regulatory compliance, to include but not limited to lending/collection/recovery portfolios, systems security, financial and demographic transactions, and adverse actions (lending departments include consumer loan origination, servicing, and collection teams).

Duties and Responsibilities:

1. Responsible for the direct supervision of Consumer Lending Quality Control Officers focusing on clearly identifying their purpose, direction, motivation, and development
2. Responsible for managing the quality control review process to ensure timeliness of Consumer Lending business unit processes and adherence to established credit union policy, procedures, practices, and internal controls.
3. Review and recommend changes to policies, procedures, and practices in the Consumer Lending business unit to ensure adequate controls are in place to reduce risk of employee errors, oversights, and malfeasance.
4. Prepare written reports and conduct presentations for management upon completion of reviews to address findings, exceptions, and general summaries of what was observed. Must exercise discretion in sharing, escalating, and resolving findings that arise from reviews.
5. Responsible for managing quality control reviews of critical third-party vendors to ensure agreed protocols are followed; compliance with applicable laws and regulations; corrective actions are taken when needed; and efficient service delivery.
6. Responsible for completion, review, and submission of the credit union regulator's quarterly, annual, or ad hoc report requests.
7. Perform other duties as assigned.

Education: Bachelor's degree in Business Administration, Finance, Accounting, or related field.

Creditable Experience in Lieu of Education: Three years of experience in consumer, credit card, and/or real estate lending, collections, and servicing, including knowledge of all applicable laws and regulations, or commensurate experience with the credit union relating to oversight and compliance administration.

Experience/Skills: Candidates must have experience acceptable to management in consumer, credit card and/or real estate lending, collections, and servicing fields. Applicants must have acceptable and demonstrated ability to be detail orientated for review of policy compliance issues and strong oral and written communications skills. Applicants must be capable of exercising independent judgement regarding significant changes within the business unit and must be capable of operating with limited managerial oversight. Candidates must have prior experience in a supervisory or leadership role.

Tenure: Not Applicable

Consumer Lending Quality Control Manager (Category 07)

Salary Pay Range: $82,171 - $137,981 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs.

Equal Opportunity Employer